If you are thinking of using Worldpay for one of your upcoming events, it can take time to set up an account and get the booking form approved.
We recommend you give yourself a couple of weeks to get this in place. If you have any questions about this please submit a helpdesk ticket or call the help desk.
What's involved?
1) Set up an event with a compliant booking form
2) Include the Merchant ID in your payment setup in Symphony
Include the Payment response URL in your Worldpay settings
3) Make a booking where you process payment
Call Worldpay and get the gateway approved
1) Set up a test event with a compliant booking form
Create an event in Symphony with a memorable name like "Worldpay integration event".
Once you have filled out the basic details, change the price of a ticket to a pound.
Event setup > Attendees and Tickets > Standard ticket > View
Click "Edit basic details" and change the price to "Single Price" £1.
Click "Save".
To set up a compliant booking form, do the following:
Event setup > Booking forms > Add booking form
Give your page a title, URL and select the ticket type that costs £1.
Click "Save".
Scroll to the bottom of the page and click "Configure" under the column called "Form". Add in the text and the Credit card logos as we have done below:
<copy and paste from here --->
Company Address
xxxxxxxxxxxx
xxxxxxxxxxxx
xxxxxxxxxxxx
xxxxxxxxxxxx
xxxxxxxxxxxx
Telephone
Click on the button below to confirm your purchase and select the method of Payment which includes our secure connection to Worldpay who keep all your card details under the highest levels of security.
Please select the method of payment you would like to use.
<----------------------------------------->
On the booking form introduction page or main page, add some text to outline your terms and conditions. The following text has been approved by Worldpay in the past and you are welcome to use this, substituting the xxxxx sections with your own details.
Event booking terms and conditions and cancellation policy
These terms of trade relate to bookings made for events that are being promoted by xxxxxxxxxxxxxx either on their own behalf or on behalf of our clients.
Effective from 1st May 2014. Please note these ‘Terms and Conditions’ may be subject to change without notice.
Booking
For current event costs and dates, please refer to our website, www.xxxxxxxxxx.com or the relevant on-line booking form.
Before booking onto the event, please ensure you have read the event programme and content, to ensure the event will meet your needs.
If an event registration/booking form is completed by an individual other than the named delegate, it is the responsibility of the employer to ensure the delegate is authorised and able to attend the event on the employer’s behalf.
Upon receipt of your registration/booking form and subsequent payment your place(s) will be confirmed.
Important note: xxxxxxxxxx acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.
Invoicing and Payment
Delegate fees (including any card processing and/or booking fees applicable) are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.
For online bookings paid at the time of booking, invoices/receipts will be issued electronically from the booking website on completion of the booking.
For bookings accepted with purchase orders, invoices will be sent via post to the name and address provided on the booking form and must be paid within 14 days of the invoice date or not later than 30 days prior to the start of the event, whichever date occurs soonest (the “due date”).
Payment must be made in pounds Sterling by cheque, credit/debit card or BACS.
If any amount properly due to xxxxxxxxx under or in connection with these terms and conditions remains outstanding beyond the due date xxxxxxxxxxxx may:
a. charge interest on the overdue amount at the rate of 8% per annum above the base rate of Royal Bank of Scotland PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or
b. claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998).
Event Attendance
Delegates will receive joining instructions via email to the email address provided on the booking form.
It is the responsibility of the individual completing the event registration/booking form to ensure joining instructions are received by the delegate. Instructions will be sent via email to the email address provided on the booking form.
If the joining instructions are not received, it is the responsibility of the individual who completed the event registration/booking form to contact xxxxxxxxxxx Events department to arrange for them to be reissued.
Failure to attend the event will result in the full cost being incurred. No refund shall be given.
Failure to attend an event at which a free or concessionary rate place was given may at xxxxxxxxxxxx sole discretion result in the delegate becoming ineligible for such places at future event(s).
xxxxxxxxxx will send all correspondence primarily via email to the email provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
It may be necessary, for reasons beyond the control of xxxxxxxxxxxxxx , to change the content and timing of the programme, the date, the venue or the speaker(s).
Refunds, Cancellations and Amendments
All requests for refunds, cancellations and/or transfers must be received in writing to xxxxxxxxxxx@email.com.
Changes will become effective on the date of written confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking (excluding any card processing fees and/or booking fees previously applied), as shown below.
|
Calendar days notice before the start date of the event |
Refund applicable |
|
30 calendar days or more |
50% refund of basic attendance fee |
|
Between 1 and 29 calendar days (inclusive) |
No refund will be given |
|
Failure to attend |
No refund will be given |
For employer bookings only, in the event of a delegate named on the booking form being unable to attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the event date.
In the event of there being insufficient numbers booked onto an event xxxxxxxxxxx reserves the right to cancel or postpone the event. In which case all event fees will be refunded in full.
In the event of cancellation of an event by xxxxxxxxxxxxxxx, we will endeavour to inform all delegates a week before the event is due to take place, although please be aware that this is not always possible.
All event fees paid will be refunded in full, or the payment will be transferred in full to another xxxxxxxxx event.
xxxxxxxxx shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
Refunds and Cancellation by Consumers as defined under EU law. If you are a consumer purchasing a place on an event that has nothing to do with your work or business activities you have the right to cancel your booking and claim a full refund within 7 days of making the booking. To make a consumer related cancelation please email xxxxx@email.com explaining the problem and asking us to refund your booking fee. xxxxxxxxxx reserve the right to request proof that you are a 'consumer' as all our events are business related.
Event Provisions
Organising and financing accommodation and travel are the responsibility of the delegate.
Where food and refreshments are to be provided, this will be stated on the event details and the cost included in the price quoted. Any special dietary requirements need to be notified in writing to xxxxxxxxxx in advance of the event, as specified in the event details.
Force Majeure
xxxxxxxx shall not be liable to refund of fees or for any other penalty should the event be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
Entire Agreement
These terms and conditions, together with the current xxxxxxxxxxx website prices, event details and xxxxxxxxxxxxxx contact details, set out the whole of our agreement relating to the event. These terms and conditions cannot be varied except in writing signed by a Director of xxxxxxxxxxxxxx. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of xxxxxxxxxxx should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by xxxxxxxxxxxxxx. xxxxxxxxxx shall have no liability for any such representation being untrue or misleading.
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