If your booking form displays the following message or similar, the booking form is currently inactive:
Thank you for your interest in the {Event name}, unfortunately the registration period has now elapsed.
If you have any questions or queries about the event then please contact {Helpline name} on {Helpline telephone}, or by email at {Helpline email}.
We apologise for any inconvenience this may have caused.
Kind regards,
{Helpline name}
This can happen for the following reasons:
1. Today's date falls outside the signup start/ end date
Go to Event Setup > Basic details to change this.
2. The event is over-subscribed
Go to Event Setup > Capacity to extend the capacity
3. The booking form has been set to inactive
Go to Event setup > Booking forms > Booking form overview to change this.
Click the edit button on the red box and set the status to active.
4. The URL you are using includes the text: /closed.htm
Delete this text from the URL and refresh your form.
If you have tried all of the above steps, please contact the help team by submitting a Zendesk Ticket.
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