Why can't I publish my booking form?

If you get this message when you go to publish your booking form, there is a quick fix:

The form is missing mandatory fields. “Forename", “Surname”, “Attendee/Ticket Type Selection” and "Email" fields must exist on the form and they must be marked as required fields.

You can resolve this by going to: Event Setup > Booking forms > Booking form overview 

At the bottom of the page click customise at the bottom of the "Form" column.

In the top right-hand screen click "Add field group" - Attendee / Ticket Type Selection.

IF THIS FIELD GROUP IS ALREADY IN PLACE, CHECK THAT THE FORENAME AND EMAIL FIELDS ARE NOT MISSING.

If your event only has one attendee or ticket type, this will not show up, but it needs to be included on the form in order for it to be published.

If you want to remove the title of this section, click "Configure" in the bottom right-hand corner of the box. You can then delete the title of this section.

To add in the forename and email address, click "add field" anywhere on your booking form. (This will be in the bottom right-hand corner of a box).

Then select standard fields - forename and email address.

You should then be able to publish the form.

If these steps don't work, please contact the Symphony help desk.